Hi Antonia! I think what Linda means is that now when we do "REPLY" a separate window opens. If you want to go back and see the message you're responding to you can mininize the "REPLY" window by clicking on the minimize button (upper right corner of the window the straight line-looking one, NOT the X. The X will close the window and you will have to open it again.). Then you can check out facts before you hit send. It's a godsend!!! I have too many CRS's to trust this ol' memory with this important info! Hope this is what you needed. Hugs, Mari